Apology Messages

Apology message for unannounced resignation

Dear Sir, hope you are fine. Sir, I want to apologize for suddenly leaving the company. Actually, my mother is sick and the doctor has suggested surgery and proper care of her. I am the only son and I have to take care of her. My father cannot manage enough so I have to be there to stay in a hospital. I have to go back to my city because these days she is more important than anything. I had a good working experience with this company. All staff was cooperative, and I loved the working environment. But in this situation, I have to leave the job. I am sorry for not informing you about resignation as per company rules.…

Apology Message for Inaccurate Bill

Sir, I hope you are doing good; I want to say sorry for entering the wrong bill in the invoice. Yesterday I was reviewing the records, here I noticed about the wrong entry of amount that you complained about your bill yesterday morning. Sorry for the delay from my side. I was not present in the store, as I came back and review your complaint, I checked the whole invoice, there are some wrong entries. I apologize for the staff at the entrance of wrong bills. I assure you whenever you will purchase something again from the store, I will compensate for your bill. Otherwise, you can come anytime to pick back your extra paid money, waiting for your reply…

Apology Message for Server Outage

Hi sir, I just received your complaint that the internet is very slow, and you are unable to open any website. I have transferred your message to the server team. They have started working on it. As soon as they will find the issue, they will work to resolve it. Sorry for the inconvenience and time wastage due to some server outage issues. Please wait patiently, we are hopeful that we will resolve the issue in a short time. Waiting for your acknowledgment and thanks in advance for understanding us. COPY Dear customers, it is hereby to inform you that due to bad weather conditions, we have lost our connection from the main server. There is some issue in the…

Apology Messages for Overbooking Pre-Arrival

I am sorry to inform you that your booking has been canceled because of an overbooking pre-arrival. There was a total of 200 seats on the plane. All of them were occupied. As you were late on the flight day, so another passenger purchased the ticket with a high price. You did not arrive at the airport at that particular moment. I thought that the seat should be given to another individual in order to follow the rules of the company. I am sorry about that. I have informed the company and thus you will be given another seat on the next flight. COPY Our company is extremely sorry for not sending your luggage within time. It all happened due…

Apology Message for didn’t Return Call

Hi dear. How are you? I am extremely sorry that I couldn’t call you back yesterday. I had an important interview call from abroad. It was very important because getting a job in the company really means to me. It will be an honor for me if I get the job in the company. First, the manager took me on call in the morning and then he said that the finance manager will call in a few minutes for further detail and information. Therefore, I was not answering your call as I have to receive the international call. The finance manager called me in the afternoon and after that, I have to take my mother to the doctor for her…

Apology Message for Sending the Wrong Email

Dear sir, I hope you are doing good. Sir, I want to apologize for sending you the wrong email. I am sorry that time I was about to leave the office due to an emergency at home when you called to send you an email, I mistakenly open the wrong folder that contains the file of the same name that you demanded. Actually, it was a file that we prepared last year. I sent you an email and went home. My mother was not well, and I had to take her hospital that’s why I didn’t check the message you sent me about the wrong email. I am sorry for the inconvenience you faced due to my little mistake. I…

Apology Messages to Unsatisfied Customer

I am sorry for the delivery of the wrong product to you. You ordered an article of furniture by using our online customer portal. The webpage system was facing several issues due to which another design of furniture was delivered to you instead of your desired item. I am sorry for that. After continuous efforts, we overcome the problem and from now I assure you that you will never face such kind of inconvenience in the future. I have told the company to exchange the wrong product with the actual item. I am thankful to you for choosing us. COPY I want to apologize for giving you the incomplete gift box. You have purchased that item from our store previous…

Apology Message for Missing Medical Appointment

Hi, hope you are doing good. I was to say that today was my appointment with the doctor. I know it takes time to get the appointment as people from other cities also come to visit the doctor. Due to an emergency at home, I was not able to come to get me check. Therefore, I want that kindly give me an appointment for next Thursday. I hope you understand and accept my apology. I am waiting for your reply of acknowledgment and hope you will assign me an appointment for next week. COPY Hello,I am sorry for missing today’s appointment with the doctor. I know you gave me an appointment when I insisted you as my skin problem is…

Apology Messages for Misleading Customer

Dear sir, hope you are doing good. Sir, I want to say sorry about the wrong information that I provided to you regarding the gift vouchers. Actually, I was dealing four or five customers at the same time and when you called to confirm your order along with the gift voucher, I described you detail from the different catalog. Now when you called again to confirm about the voucher and staff member denied about it because there is no such offer available it was my mistake that I offered you without confirming. I am sorry you were expecting some discount, but you didn’t get it just because of my carelessness. Hope you understand and kindly accept my apology. COPY Dear…

Apology Messages for Defective Product

Hi sir, how are you? Sir, I want to say sorry about the defective product you received through online shopping from our outlet. Yesterday I was not in the store, now when I reached here, my staff member informed me about your complaint. Actually sir, we also receive the packed product from the supplier. We are unaware of the product packed inside. Therefore, the defected product is delivered to you. It is in our policy that you can return the product back and we will deliver you a new one. I am regretful for the inconvenience you have faced. Kindly send the product back and get a new one without paying shipment again. Waiting for your reply. COPY Ma’am hope…

Apology Messages for Low Ratings

Dear Manager, with due respect it is informed you that our company is facing low ratings for about a month. It is all due to some management problems. Our employees aren’t sincere with the organization. The workers are not paying full attention to the enhancement of revenue. I was planning to write this last week but didn’t write due to some personal matters. I am sorry about that. I am telling you all that because conveying information about the company’s progress or loss is my responsibility. I hope that you will take steps necessary for the improvement of our brand from now. COPY I am sorry to inform you that our customers have been giving low ratings to our company…

Apology Messages to Guest

I am sorry for the behavior of my younger brother at the celebration of the anniversary. He was rude to you that day. I am responsible for the bad behavior of my brother. He is immature and didn’t know how to truly respect the elders. Moreover, it was our duty to guide him since you were a guest. I again apologize for the disrespect. Sorry for the inconvenience. I am willing to teach manners to my brother so that he will take care next time. I assure you that you will never face such inconvenience next time. COPY I am sorry for wasting the time of all of you last night. I wasn’t at home since I had to attend…

Apology Messages for Cancelling an Event

It is hereby to inform you that the company is canceling the award distributing ceremony due to the heavy loss to the organization. As we all know that the client has deceived and not going to clear the payments. The management has sued the case on the client. Due to this reason, the company is not able to bear the expense of the upcoming event. Therefore, the company is not going to host the event. Although everyone was excited about their nomination to get reward and bonuses. Hope you understand. Accept the apology from the company’s management regarding the serious issue that the company is facing these days. COPY On behalf of the welfare organization, I want to inform that…

Apology Messages for Bad Reviews

Dear customer we received a bad review from you a few days ago. We are sorry to inform you that the prices of our products have been rising since last week. Due to this reason, we are selling our products at a high price. You have been a regular customer of our brand. The purpose of this message is to say sorry for the discomfort that you’ve faced while purchasing your goods after new price tags. We are going to launch a discount coupon for the customers and you’ll also get its advantages very soon. We are always striving for better relationships with our clients. COPY We want to say sorry to you since our company is receiving bad reviews…

Apology Message on Behalf of Staff

Dear sir, hope you are fine. Sir, I want to say sorry on the misconduct that my staff member did with you. Actually, at that time he was in tension. His mother was not feeling well and came to office while leaving her in bad condition. When this matter happened, he was thinking about his mother. That is why he reacted rudely with you. Although you were in a light mood and doing jokes with other colleagues as well. I am sorry on behalf of my staff member. Please accept the apology and reply me soon for acknowledgment. COPY Respected ma’am hope you are doing good. Ma’am, I want to say that I regret on my staff member’s yesterday’s behavior.…